📄️ Composing and Sending Email from a Request
How to email a researcher about a specific request — start from a template or a blank message, edit the preview, and optionally route the request when you send.
📄️ Composing and Sending Email to a User
How to email a researcher from their user record — start from a template or a blank message, edit it, and send — and where to find every email they've received.
📄️ Email Templates: Overview and Types
What email templates are in Aeon, the four template types and the fields each can use, and how system and custom templates differ.
📄️ Creating and Editing Email Templates
How to build, edit, copy, and delete the email templates Aeon uses for transaction, user, activity, and appointment messages — including inserting database tags from the variable panel.
📄️ Email Template Tags and Database Field Substitution
How template tags pull live data — names, titles, call numbers, dates — out of the Aeon database and into the emails your templates generate, and how to insert them from the Template Variables panel.
📄️ Email Preview Before Sending
How Aeon fills in a template-based email and shows you the finished message — recipient, subject, and body with all tags resolved — so you can review and edit it before it sends.
📄️ The Outgoing Emails Queue: Pending and Failed
Monitor emails waiting to be sent and recover from delivery failures using Aeon's outgoing emails queue, with separate Pending and Failed views.
📄️ Viewing and Resending Failed Emails
How to review an email Aeon could not deliver, fix the recipient or content, and resend it — one at a time or in bulk — from the Failed Emails queue.
📄️ Email History for a Request
Where to find the record of every email Aeon has sent about a request, and how to read each message's recipient, status, and body.
📄️ Email History for a User
How to review every email Aeon has sent to or about a researcher from the Emails tab on their user record, filter by type, and read full message bodies.